Refund & Cancellation Policy

Thank you for choosing CloudDigitals. We strive to provide high-quality software development, cloud solutions, web development, digital transformation, and IT consulting services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations may be granted.

1. Project Cancellation

Clients may request cancellation of a project before work has commenced. If payment has already been made, a refund may be issued after deducting any applicable administrative or processing fees.

Once project work has started, cancellation requests will be reviewed on a case-by-case basis. Charges for completed work, resources utilized, and time invested will be deducted from any eligible refund.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate payment made by the client.
• Service purchased but work has not yet commenced.
• CloudDigitals is unable to deliver the agreed service due to internal limitations.

Refund requests must be submitted within 30 days of the original payment date.

3. Non-Refundable Services

The following services are generally non-refundable:

• Completed software development work.
• Website design and development services already delivered.
• Cloud infrastructure setup and configuration.
• Domain registration fees.
• Hosting services already provisioned.
• Third-party software licenses and subscriptions.
• Digital consulting and professional service hours already rendered.

4. Subscription Services

For recurring subscription-based services, cancellation requests must be submitted before the next billing cycle. Once a subscription renewal has been processed, refunds for that billing period may not be available.

5. Processing Refunds

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on your bank, payment provider, or credit card company.

Typically, approved refunds are processed within 7–15 business days.

6. Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank as processing times may vary.

If you still have not received your refund, please contact us using the details below.

7. Changes to This Policy

CloudDigitals reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page and will become effective immediately upon publication.

8. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

CloudDigitals
Email: support@clouddigitals.com
Phone: +91 8082352140